Information
To help you concentrate on your network and application performance and get the highest and easiest usage of your Ipanema System, Ipanema provides a comprehensive set of services and support options.
How to contact Ipanema's technical support?
E-mail: support@ipanematech.com
If you would like to report a problem please e-mail us at the above address.
Services Overview
A full range of services for customers
Ipanema Technologies and its partners offer a full range of services to help you maximize the benefits from your Ipanema System.
Logistic and support services:
- Logistics services (pre-configuration, shipment and on-site installation options)
- Support services (three levels of support)
- Hardware maintenance services (three levels of service up to on-site swap)
- Services are delivered by Ipanema or through certified Ipanema partners
- QuickStart to rapidly set up an Ipanema system
- SALSA PS Bundle for Telcos and Managed Service Providers that are deploying our multi-tenant central management platform
- WAN Governance Audit for enterprises that want to assess their application performance and ensure the WAN is aligned with their business goals.
- Access to the Ipanema support web site with technical resources such as documentation downloads, FAQs, knowledge base and contacting our support staff
- Instructor-led training courses
- e-Learning courses
- Seminars
- Webcasts
- Workshops
- Partner certification